For the average rental property owner who has several units and a full-time job to manage, life can quickly become very stressful. Owning rental units means dealing with complaints, repairs, finding new tenants, and in some cases getting rid of the old ones. This all can take a great deal of time out of the day that when coupled with a job can end in disaster. This is one of the main reasons why so many rental property owners are now switching to using property managers as a way to deal with the stress.
It’s All about Relationships
For the property manager, the job is all about the ability to build relationships and taking this burden off the hands of the property owner. As a property manager, you should have already established a good working relationship with the vendors you use to provide repair and maintenance services to the properties you currently manage.
As a property manager, it is also your responsibility foster a relationship with each of the tenants whose home you manage. You not only need to become familiar with the tenants, but also with the property itself, and the neighborhood in general. Be sure to use the right rental property management software to help you keep track of each property and any pertinent information.
Be sure to have a 24/7 emergency contact plan in place as this service can and will take a load off the property owner. You can use the same software to assemble a portal your tenants can use to that routes after-hour calls to a contact center. This will help you to keep records of all “emergency” calls and provide the best possible customer service, all without ever having to take a call yourself, yet still keeping the tenants happy.
Staying On Top of Maintenance
The last thing you want to have to deal with is complaining tenants and the best way to avoid this problem is to organize ongoing routine property maintenance. Most property owners will tell that they purchased the property as an investment and that the best way to get the most ROI is to keep maintenance costs to a minimum.
To be sure the right software that lets you create maintenance and repair schedules may require a decent initial investment. However, these schedules will make it much easier for you to track any issues before they move from routine maintenance to emergency services needed.
While this might seem like an ad for property management software, it really isn’t in as much for a particular brand. What we are trying to say is that if you truly want to succeed in the property management business, you need to invest in tools that are going to make your job easier and more efficient. The days of being able to track everyone and everything on paper are long gone. Today’s rental market is a case of getting to know your client’s tenants and doing everything you can to keep them and your clients happy at the same time.